Terms of Service

Version 1, in force from 11 September 2026.

1. Who you are contracting with

Alt-Tab Konrad Makowski, Snopków 20, 21-002 Jastków, Poland.
Polish tax identification number (NIP) 713-274-23-92.
Email: support@daidala.tech.

Below, "we" and "us" means Alt-Tab Konrad Makowski, and "you" means the business buying the service. The service is Daidala.

2. Who can buy

We sell Daidala to businesses only. You can buy if you run a business - a company, a partnership or a sole trader - and you are buying for that business. We do not offer this service to consumers.

To buy, you give us your business name and your tax identification number, and you confirm that the purchase is for your business. We may check the number. If we find out after the sale that the buyer was in fact a consumer, we may end the contract and refund what was paid.

3. What you get

your own Daidala instance at an address you choose, your-name.daidala.tech;
an admin panel at panel.your-name.daidala.tech;
your own GitLab at gitlab.your-name.daidala.tech;
Redmine inside your instance, in English or Polish - whichever you picked when you bought.

You use all of it in a web browser. One account can run one instance.

We set up your instance right after your payment. Your account then shows the access details for your instance one time only, so save them when they appear.

4. What you need

A current web browser, a working internet connection and an email address you can receive mail at. We sign you in with a code sent to that address, so without it you cannot get in.

5. How the contract is made

You sign in with your email address, fill in the purchase form and pay by card. Payments go through Stripe: your card details go to Stripe and never reach us. The contract is made when your payment goes through. We then email you a confirmation of what you agreed to. Keep that email - it is your copy of the contract.

6. Price, tax and invoices

The price is 249 EUR net per month. What you pay on top depends on where your business is and on the tax number you gave us:

business in Poland: 249 EUR plus 23% Polish VAT, so 306.27 EUR;
business in another EU country, with a VAT number we can confirm: 249 EUR with no VAT charged - you account for the tax yourself under the reverse charge;
business outside the EU: 249 EUR with no VAT charged.

The purchase page shows the exact amount you will be charged before you place your order.

We issue an electronic invoice for every period and send it to the invoice email address you gave us. By buying, you agree to receive invoices electronically.

If we cannot confirm your EU VAT number because the EU checking service does not answer at that moment, we charge 23% Polish VAT. If you confirm the number to us later, we issue a corrected invoice and refund the difference.

7. How long the contract runs and how it ends

The contract runs month to month. At the start of each new period we charge the same amount to the card you paid with. There is no minimum term and no notice period.

You end it by turning off renewal in your account. Your service keeps running to the end of the period you have already paid for, at no extra cost. You can turn renewal back on until that period ends.

We end it in two cases:

your payment fails. Your service keeps running for 3 days after the first failed payment. If the payment still has not gone through by then, we switch your instance off. If it has not gone through 14 days after the first failure, the contract ends;
you break section 9, we ask you to stop, and you do not stop.

When the contract ends, we take your instance down. Before the server goes, we pack what it held - both databases, the files uploaded to Redmine and the server configuration - into one archive, your data package, and put it in your account. You can download it for 30 days from the day the contract ended. After those 30 days we delete it and cannot bring it back.

8. Right of withdrawal

This section does not give you any right beyond what the law gives. It applies only where the law gives you a right of withdrawal: when you are a sole trader and your purchase is not connected with the trade you carry on (art. 7aa of the Polish Consumer Rights Act). If you buy for a company, or as a sole trader for your own trade, you have no right of withdrawal and this section does not apply to you.

Where it applies:

you can withdraw from the contract within 14 days without giving a reason. The 14 days run from the day the contract was made, which is the day your payment went through;
to withdraw, send a clear statement that you are withdrawing to support@daidala.tech. You can use the model form below, but you do not have to. It is enough to send the statement before the 14 days are over - it does not matter when we read it;
we refund what you paid within 14 days of receiving your statement, to the card you paid with, at no cost to you;
if you asked us to start the service straight away - you do this by ticking the box on the purchase page - you pay for the part of the service provided up to the time you withdraw. That amount is a proportion of the full price you paid. We deduct it from the refund and pay you the rest;
withdrawing ends your service and we remove your instance.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To Alt-Tab Konrad Makowski, Snopków 20, 21-002 Jastków, Poland, support@daidala.tech:

I hereby give notice that I withdraw from my contract for the provision of the following service: Daidala instance at [ADDRESS OF THE INSTANCE].

Ordered on: [DATE]
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date:

9. What you may not do

You may not put unlawful content on your instance, or use it to break the law or to harm other people's systems. You are responsible for what you, and the people you give access to, put there.

If we are notified that your instance holds unlawful content, the law may require us to act on that notice. We will tell you when we do, unless the law does not allow us to.

10. Data processing agreement

This section covers the data you keep on your instance. If that includes personal data, you decide what happens to it, and we handle it only to run the service for you. In GDPR terms, you are the controller and we are the processor. This section is the agreement between us that the GDPR requires for that (art. 28(3)).

What we handle and for how long. Whatever you, and the people you give access to, put on your instance - usually data about your staff, your clients and your other contacts. We store it and keep your instance running. We do this while the contract runs and for the 30 days after it ends (section 7).

Your instructions. These terms, and what you do in the service, are your instructions to us.

We:

handle personal data on your instance only to provide the service, and only on your instructions. If the law requires us to do something else with it, we tell you first, unless the law does not allow us to;
tell you if we think an instruction of yours breaks data protection law;
give access to it only to the people who need it to run the service, and make sure each of them is bound to keep it confidential;
protect it with measures appropriate to the risk (art. 32 GDPR);
help you answer requests from the people the data is about, as far as the service allows;
help you meet your obligations on security, personal data breaches and data protection impact assessments (arts. 32-36 GDPR), as far as the service and the information we have allow;
tell you without undue delay if we learn of a personal data breach affecting your instance;
when the contract ends, hand the data back to you in the data package described in section 7, and delete what is left once those 30 days are over;
give you, on request, the information you need to show that we meet this section, and allow and contribute to audits, including inspections, by you or an auditor you appoint.

Where the data is and who else handles it. Your instance runs on a server we rent from Hetzner Online GmbH (Gunzenhausen, Germany), in one of its data centres in the European Union. Your data package is kept on our own servers in Poland. The data on your instance does not leave the European Union.

You agree to us using Hetzner for this. Any company that handles the data on your instance for us is bound by the same data protection obligations as we are under this section, and we remain responsible to you for what it does. We will email you at least 14 days before we add or replace such a company, so that you can object. If you object and we still go ahead, you can end the contract before the change takes effect.

We do not use the content of your instance for anything else. We do not train models on it.

11. Availability, backups and our liability

We owe you the service described in section 3, working as described. We do not promise any particular level of availability, and we do not guarantee that the service is free of faults. We carry out maintenance and fix the faults we know about.

We do not back up your instance for you. Backing it up is up to you. The data package in section 7 is made once, when the contract ends - it is not a backup service.

Our liability to you for anything connected with this contract is limited to the amount you paid us for the period in which the problem happened. We are not liable for your lost profits, or for losses we could not have foreseen. None of this limits our liability for damage we cause deliberately, or where the law does not allow it to be limited.

12. Complaints

Write to support@daidala.tech. Tell us what is not working and what you would like us to do. We reply to complaints within 14 days.

13. Changes to these terms

We may change these terms. We will email you at least 14 days before a change takes effect, and the new version will be on this page. If you do not accept the change, turn off renewal before it takes effect - your service then runs to the end of the period you have paid for, on the old terms.

We may change the price in the same way. A new price never applies to a period you have already paid for.

14. Law and courts

Polish law applies to this contract. Disputes go to the Polish court with jurisdiction over our registered address.

15. Your personal data as our customer

Section 10 covers the data on your instance. The data we hold about you as our customer - your name, address, tax number, email and payment records - is described on our privacy page, along with how long we keep it and what you can ask us for.